Vale of Neath GPS –Appointments

Home visits are only made to patients who are genuinely housebound or those patients whose condition would significantly deteriorate if they travelled to the surgery (in which case the patient should consider calling 999)

Please note lack of transport is not a reason for a home visit.

Home visits are generally not made to children

If you need a home visit, please telephone before 09:30am and speak to a receptionist. Please give an indication of the illness to the receptionist. Your request will then be triaged by the on call doctor who will decide the most appropriate place and time for the patient to be assessed.

Please remember that a doctor can see at least five patients at the surgery in the time it takes to do one visit.

Note: The Practice’s Home Visit policy is available on request.

Patients' Rights and Responsibilities

A Patient has the right to expect quality medical care. The Practice clinicians will provide treatment and preventative care programmes to assist patients to remain as healthy as possible. The Practice expects that patients will attend their booked appointments and, if unable to do so, will contact reception and release the appointment for another patient. Prior notice (24 hours) of no longer requiring a clinic appointment would be helpful in re-allocating the time to another patient.